Vitarelo makes it easier to plan and log meals while working towards your weight goal. Choose food you enjoy, keep track of estimated calories and discover recipes for weight loss and everyday healthy eating.
Vitarelo makes it easier to plan and log meals while working towards your weight goal. Choose food you enjoy, keep track of estimated calories and discover recipes for weight loss and everyday healthy eating.
Calorie and nutrition values are estimates. Vitarelo does not provide healthcare or professional nutrition counselling. Health notice
App preview · all values are estimates. Food images: AI illustrations.
Meal ideas, your way.
Vitarelo takes your goal, tastes and settings into account.
Choose your preferences and get meal and portion ideas you can swap or adjust at any time.
or
Select “I like it” on meals you enjoy so future suggestions better match your taste.
Approximate values per serving. Food image: AI illustration.
ON THE MENU, YOUR WAYQuark dumplings with strawberries≈ 483 kcal / serving · about 35 min
✓
What can Vitarelo do?
Key app features
Meal planning made easy
Automatic meal plans
Suggestions based on your choices
For weight loss or maintenance
Simple home cooking
Step-by-step recipes
Plenty of meals ready in 10–30 minutes
Easy meal swaps and shopping lists
Stay on top of things
AI scanning with credits
Less manual logging
See how you're sticking to your plan
SMALL STEPS. YOUR OWN PACE.
Change isn't a race. See your progress.
Not every day has to be perfect on the way to your goal. Follow your progress over time — not just one number on the scale.
Plan meals around your goal. Notice the small changes and move forward at your own pace.
YOUR PROGRESS OVER TIME
Small steps add up.
Where you startedOver time
Illustrative example, not a promise of results. Everyone's journey is different.
Your food. Your way. All in one app.
Fancy something different?
Swap a meal, adjust a portion or add your own. Your plan should help you, not limit you.
LESS TIME DECIDING. MORE TIME ENJOYING.
Got ingredients? We've got ideas.
Add what you have in the kitchen and Vitarelo will suggest meals that use those ingredients. You can also find recipes that take just 10–20 minutes.
AI scanning with creditsYou can also photograph your ingredients. You’ll need credits to use this feature, but you don’t need an active Premium+ subscription.
Vitarelo is operated by Webgrace s.r.o., company ID 06819737, with its registered office at Makovského náměstí 3147/2, Žabovřesky, 616 00 Brno, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File 104470. In these terms, we refer to it as “we” or the “operator”.
For customer support, complaints or withdrawal from the contract, you may contact us at client@vitarelo.com or in writing at our registered office. For data protection matters, use gdprvitarelo@webgrace.cz.
These terms govern use of the app for your own personal purposes. The app is intended for people aged 18 and over. Mandatory consumer protection takes precedence over any conflicting contractual provision.
2 What Vitarelo provides
Vitarelo is a digital app for keeping approximate records of calorie intake, reviewing eating habits, organising meals and finding recipe inspiration. It allows you to work with a catalogue, your own records and meal suggestions and, depending on the functions selected, with automatic planning, AI photo recognition, AI recipes and activity and weight overviews.
Energy and nutritional values are approximate estimates, not precise measurements. Automatically generated meal plans, meal combinations and recipes are practical options for planning and choosing dishes.
Vitarelo does not provide healthcare services, nutritional therapy or individual professional nutritional advice. It does not determine which diet is medically suitable for you, diagnose illnesses or prescribe therapeutic diets. The service does not replace a doctor or dietitian.
We do adapt suggestions to the information you enter, your choices and the functions you use. However, automatic personalisation is not a professional examination or an individual assessment of your health. Outputs are not individually checked by a dietitian before being shown to each user.
You decide which meals to choose, prepare and eat. You may reject, replace or adjust a suggestion. The app does not guarantee a particular weight, health outcome or any other specific effect.
3 Energy estimates and automatic suggestions
Calculations depend on input data, general calculation models and available food data. Actual values may differ due to portion size, weight, product brand, preparation, ingredients, input errors or photo recognition errors. Data from a phone or watch are also approximate. A specific numerical value does not imply laboratory or medical accuracy.
For the Lose weight and Maintain goals, the app may derive an approximate energy target from your entered body data and settings and adjust portion suggestions. The Eat healthier and Recipes only options are for organisation and inspiration; they are not in themselves professional health recommendations. Energy calculations can be turned off. Modelled target dates and progress charts are approximate comparisons with your chosen goal, not predictions of health developments or promises of results.
The figure “According to your plan, you can still eat today” indicates an estimated difference between the energy target in the app and recorded intake, accounting for activity according to the model used. It is not an instruction to eat that amount or a recommendation to restrict food. A planned meal is not in itself a record of actual consumption.
AI may identify a food incorrectly, overlook an ingredient or generate an unsuitable method or quantity. Check the output before using it and do not follow an obvious error. A filter for recorded allergens does not guarantee the absence of an allergen or cross-contamination. More detailed explanations appear in the Health Notice, which is available in the app.
The approximate nature of the service does not release us from our duty to provide it properly, meet agreed specifications and address defects. A difference between a reasonable estimate and reality is not automatically a defect; however, an obviously incorrect calculation, a non-functioning agreed filter or an incorrect unit conversion is not treated as proper performance merely because we label the output an estimate.
Illustrative images of meals in the Vitarelo catalogue were created using artificial intelligence. They provide visual inspiration and may not exactly match the finished dish, its portion, ingredients or presentation. An AI image is not evidence of the actual composition, absence of allergens or nutritional value of a meal. When preparing food, follow the ingredient list and instructions and check the actual food products used. This statement does not apply to your own photographs uploaded to the app.
4 Account and use of the service
You sign in to personal functions using your email and a one-time code. Protect access to your email and account. If you suspect misuse, contact support. You are not automatically liable for someone else's unauthorised actions merely because they took place under your account.
To the best of your knowledge, enter accurate and up-to-date information. Correct any error you notice before confirming. Do not upload other people's personal data or photographs of people without appropriate authorisation. You must not circumvent security, tamper with purchase receipts or credits, or intentionally disrupt operations.
The account-use contract is concluded when you complete registration and accept these terms. You can read and save the terms before accepting them. Paid services are ordered separately; creating an account alone does not create an obligation to pay a subscription.
Information on currently supported systems and device requirements is available in the relevant app store. An internet connection is required for sign-in, synchronisation, purchases and AI. Partial availability of previously loaded data is not a substitute for the full service offline. Camera access, photographs, notifications and health integrations require the relevant device permissions; refusing permission limits the corresponding function.
5 Basic and Premium+
Basic offers free functions to the extent described in the app. Premium+ unlocks paid functions, particularly automatic planning and related meal adjustments, according to the specific offer presented before purchase. AI functions that consume credits can also be used without an active Premium+ subscription, provided the account has sufficient credits and the conditions of the function are met.
Before you confirm an order, we display the scope of the service, price including applicable taxes, currency, subscription duration and renewal rules. This information forms part of the contract. Monthly subscriptions are paid monthly; annual subscriptions are paid for the full year in advance. Showing the annual price as a monthly equivalent does not change the obligation to pay the stated annual amount.
Purchases on iOS are made through the App Store. Before confirming, also check the final price and payment terms in Apple's system dialogue. If there is a discrepancy, do not confirm the offer and contact us; your statutory rights arising from more favourable pre-contractual information remain unaffected. If a verified offer is unavailable, the purchase cannot be completed.
The store handles payment processing and issues the relevant confirmation. We remain responsible for proper provision of the Vitarelo service to the extent of our statutory and contractual duties. The store's payment rules do not limit your statutory claims against us.
6 Three-day trial and renewal
The App Store may offer eligible users a three-day free trial of monthly Premium+. Trial availability depends on the offer and the eligibility of the Apple account; it is not an automatic entitlement for every new Vitarelo account. The trial starts when the corresponding offer is confirmed in the App Store.
After the three-day trial, a paid monthly subscription automatically begins at the price shown before confirmation, unless you cancel automatic renewal in time. To avoid the first charge, cancel the trial in Apple subscriptions at least 24 hours before it ends. Check Apple's confirmation to see when access ends if you cancel a trial; for a free offer, this may differ from a normal paid period.
Monthly and annual subscriptions then automatically renew for periods of the same length until you turn off renewal. Open subscription management in the app or under your Apple account in iPhone Settings, in Subscriptions. Cancel before the renewal deadline stated by the App Store; in practice, at least 24 hours before the period ends.
After renewal of a paid subscription is turned off, access generally continues until the end of the paid period; a refund or statutory termination of the contract may lead to a different result. We notify you of price changes for subsequent periods through the relevant purchase process and seek consent where required. We do not retrospectively increase the price of a period already paid for.
Signing out, uninstalling the app or deleting your Vitarelo account does not in itself cancel your Apple subscription. Therefore, separately check its renewal before deleting the account.
The Restore purchases function verifies existing entitlements. Use the original Apple account and the corresponding Vitarelo account. The store may not return consumed one-off credit purchases again as restorable purchases; the remaining balance is held in the Vitarelo account. If there is a problem, do not pay again; contact support with the purchase identification instead.
7 AI credits
Credits are units for using AI functions in Vitarelo. They are not money, an investment or a means of payment outside the app. They are tied to an account and cannot ordinarily be transferred between users. Purchased credits cannot be returned, nor can a refund of their price be requested, solely because you have not used them or no longer wish to use them. This does not affect statutory rights to withdraw from the contract, rights arising from defective performance or any rights under the rules of the store through which the purchase was made.
Paid Premium+ includes 150 credits each month, including with an annual subscription. The three-day trial includes a one-off allocation of 15 credits. Additional credits can be bought as one-off purchases in the packages shown in the offer. Allocation is subject to verification of the relevant purchase or entitlement; the same period or repeated restoration of a purchase does not create a duplicate allocation.
All duly allocated unused credits accumulate, do not expire and remain usable after Premium+ ends. However, no further monthly allocations are due after the subscription ends. Retaining credits presupposes the continued existence of the account and service; on termination, Article 12 applies, without prejudice to statutory rights.
Before a paid AI operation starts, its potential credit cost must be clear. One photo analysis costs no more than 1 credit. The first two analyses each day that return “not recognised” are not charged; each further analysis completed with that result costs 1 credit. A day for this limit is determined using Europe/Prague time. A technical error is not a successfully completed analysis and is not charged. Charging for a “not recognised” result must be disclosed before submission.
Generating one AI recipe costs 3 credits, two cost 4 credits and three cost 5 credits. A completed result is charged according to the number actually generated. Finding recipes in the catalogue is not in itself AI generation. If you first analyse a photograph and then generate recipes, these are two separate operations and their costs are added together; one scan and three new AI recipes may cost a total of 6 credits.
During processing, the maximum cost may be temporarily reserved. Any unused reservation is released on settlement. Repeated delivery of the same request is not charged twice. Allocation and usage history is available in the account. Incorrect charges or defective output can be the subject of a complaint; deducting a credit alone does not prove defect-free performance.
Following a justified refund or reversal of a purchase, the corresponding allocation may be corrected. This does not permit arbitrary removal of other duly acquired credits. You may raise any dispute about a correction with support.
8 Withdrawal from the contract
As a consumer, you may withdraw from a distance contract without giving a reason within 14 days of its conclusion, unless a statutory exception applies. Sending your withdrawal statement within that period is sufficient to meet the deadline. Merely turning off subscription renewal is not the same as withdrawing from the contract.
For a digital service supplied continuously, starting to use it does not automatically remove the right of withdrawal. If you expressly requested provision to begin before the withdrawal period ended and were properly informed, you may be required to pay a proportionate amount for the service provided up to withdrawal. We do not require such payment unless the statutory conditions are met. For a paid service supplied in full, the right may lapse only under the statutory conditions of prior express consent and information.
Where the separate subject of a purchase is digital content not supplied on a tangible medium, the right of withdrawal may lapse when performance begins only if all statutory conditions are met, particularly prior express consent, information about loss of the right and provision of the relevant confirmation. This exception does not apply across the entire account, subscription or all credits merely by accepting these terms.
Send your withdrawal to client@vitarelo.com or to our registered office. Identify the account and purchase and state your decision to withdraw. You do not need to give a reason or use a particular form. For Apple payments, a refund can also be requested through https://reportaproblem.apple.com; this procedure does not replace or limit claims against us.
We return money that we are obliged to refund without undue delay, no later than 14 days after withdrawal, using the same payment method unless otherwise agreed without additional charges. We provide the necessary assistance for refunds through the store. A free trial and the statutory withdrawal period are separate concepts.
Model notice: “To: Webgrace s.r.o., Makovského náměstí 3147/2, Žabovřesky, 616 00 Brno, client@vitarelo.com. I hereby give notice that I withdraw from the contract for the provision of [identify the service or purchase], concluded on [date]. First name and surname: […]. Address: […]. Account email and order identification: […]. Date: […]. Signature, only if this form is sent on paper: […].”
9 Defects and complaints
We are responsible for ensuring that the service conforms to the contract, information provided and statutory requirements, including reasonably expected functionality, compatibility and security. For a continuously supplied digital service, we are liable for defects that become apparent during the contractual period. For digital content supplied on a one-off basis, you may report a defect that existed when access was provided and becomes apparent within two years; statutory evidential presumptions remain unaffected.
If there is a defect, you may request that it be remedied unless this is impossible or would entail disproportionate costs. We will remedy it free of charge, within a reasonable time and without significant inconvenience. You may request a proportionate price reduction or withdrawal under the statutory conditions, particularly if a defect is not remedied or recurs, is sufficiently serious, or it is clear that we will not provide a proper remedy. A paid contract cannot be withdrawn from for a minor defect; we bear the burden of proving that it is minor. Statutory rights to delivery and withdrawal also apply if access is delayed.
Submit a complaint to client@vitarelo.com or in writing to our registered office. Describe how the defect manifests itself, the account or purchase and your requested remedy; you do not need to know the cause of a technical error. We will confirm receipt, the content and date of the complaint, the requested remedy and contact details for notifying you of the outcome. We will also confirm how it was resolved or explain any rejection in writing.
We will resolve a complaint about digital content or a digital service and inform you of the outcome within a reasonable time, taking account of the nature and purpose of the performance. The general thirty-day period cannot automatically be treated as the statutory deadline for this category. If a reasonable period expires without a remedy, you may withdraw or request a proportionate price reduction under the statutory conditions. The right to reimbursement of costs reasonably incurred in a justified complaint remains unaffected.
Provide the necessary cooperation to verify a defect in the least intrusive way possible. We do not need the password to your email or Apple account. An unsuitable device or failure to install an update may deprive you of a specific claim only under the conditions laid down by law, not by a general exclusion of our duties.
10 Liability and safe use
Before eating, check the actual ingredients, product composition and allergens, including preparation conditions. If you have a medical restriction, follow professional advice and do not use Vitarelo instead of necessary healthcare. However, you are not required to professionally audit algorithms, uncover hidden defects in the service or remedy our breaches of duty.
We do not guarantee characteristics or results outside the properly described purpose of the service, in particular precise measurement or a health effect. This does not exclude liability for failing to meet agreed or legally required characteristics. Using AI or an external supplier does not in itself remove our liability.
Any inaccurate input, disregard of a specific warning or other user conduct is assessed according to the actual circumstances, causation and the law. It does not automatically transfer all risk to you or create a blanket waiver of rights.
These terms do not exclude or limit the duty to compensate for harm to a person's inherent rights, harm caused intentionally or through gross negligence, or the weaker party's right to compensation for harm. They do not limit rights arising from defective performance or other rights that the law does not permit to be limited in advance. We do not set a blanket monetary cap on compensation for harm to a consumer.
11 Content and updates
You may use the app and its protected content for your own personal purposes for the duration of the relevant authorisation. You must not resell them without authorisation, distribute them in bulk or circumvent technical protections. Statutory exceptions, including permitted use and interoperability, remain unaffected.
You retain the rights to your own inputs. To the extent needed for the selected function, you allow us to technically process, store, display and transmit those inputs to the relevant supplier providing the service. This permission is not consent to advertising use, sale of health data or unlimited AI training. Processing of personal data is governed by separate privacy information and any applicable consents.
We do not promise exclusivity or automatic copyright protection for AI-generated output. Output may be used for personal cooking and record-keeping; third-party rights remain unaffected.
We provide agreed updates and updates necessary for proper and secure provision of the service for the period required by law. We inform you of any necessary installation and the consequences of not installing it. We carry out scheduled maintenance reasonably, taking account of use of the service. Repeated or significant outages may constitute a defect; maintenance is not a general exclusion of liability.
12 Termination and account deletion
You may stop using the service and request account deletion in the app or through support. Before deletion, request any data you need and check your Apple subscription and unused credits. Deletion removes access to personal content and the account balance; any statutory settlement rights remain unaffected. We will not make a request to erase personal data conditional on waiving consumer rights.
If there are reasonable grounds to suspect a security threat or serious breaches of these terms, we may temporarily restrict access to the extent necessary. Where the nature of the matter allows, we will explain the reason and allow you to remedy the situation and respond. Termination for a breach of duties must be proportionate to its seriousness. It does not automatically result in forfeiture of everything paid for.
If we discontinue the service for operational reasons, we will give reasonable advance notice and settle unused paid services and related claims in accordance with the law and the contract. Credits without an expiry date cannot be rendered worthless merely by unilaterally introducing expiry.
Upon statutory termination of a contract for digital performance, we will allow you to retrieve content you provided or created, free of charge, within a reasonable time and in a commonly used machine-readable format, unless statutory exceptions apply. Rights concerning personal data remain unaffected.
13 Changes to the terms and service
We publish changes to terms for new purchases before those purchases are concluded. We do not change existing contracts merely by replacing text in the app. We will submit changes to their contractual terms for acceptance unless the law expressly permits a different procedure. Silence alone is not treated as consent to new obligations.
For a continuously supplied service, we may make changes beyond necessary updates for a specific justified reason: adapting to the supported technical environment, legal requirements or security risks, or improving the service's functionality and usability. A change must not entail additional costs and we will clearly notify you of it; this clause does not permit arbitrary removal of core services already paid for.
If a change adversely affects access or use to more than a minor extent, we will give reasonable advance notice in text form of its nature and date and of your right to terminate without penalty within 30 days of notification or implementation of the change, whichever is later. This right does not apply if we allow you to keep the original defect-free version at no additional cost under the statutory conditions. The corresponding financial settlement remains unaffected.
14 Disputes and personal data
We will try to resolve disputes through support. You have the right to go to court and, under the statutory conditions, to the Czech Trade Inspection Authority as an out-of-court consumer dispute resolution body: https://coi.gov.cz/informace-o-adr/. An application to the Czech Trade Inspection Authority may be submitted no later than one year after you first asserted the disputed right against us. A prior attempt at direct resolution is a condition of that procedure, not a restriction on your right to go to court.
The contractual relationship is governed by Czech law. The choice of law does not deprive you of mandatory consumer protection to which you are entitled under the law of your country of habitual residence. We do not impose exclusive territorial court jurisdiction to the consumer's disadvantage.
Processing of personal data is explained in the Privacy Notice. Acceptance of these terms is not explicit consent to the processing of health data or consent to marketing. The Health Notice explains the service's limitations; it is not a waiver of rights.
Privacy at Vitarelo
Version dated 1 November 2026
1 Controller and purpose of the app
The controller of personal data is Webgrace s.r.o., company ID 06819737, Makovského náměstí 3147/2, Žabovřesky, 616 00 Brno, registered with the Regional Court in Brno, Section C, File 104470. For questions and to exercise your rights, write to gdprvitarelo@webgrace.cz or to our registered office. General support is available at client@vitarelo.com.
Vitarelo is an approximate record-keeping and organisational tool for eating habits and recipe inspiration. It does not provide healthcare services, nutritional therapy or individual professional nutritional advice. Nevertheless, its personal functions process data that may reveal information about your health; describing the app as an approximate tool does not reduce the protection of that data.
This document describes processing in the Vitarelo app and, in Section 14, operation of the vitarelo.com website and contact email. Separate services provided by Apple, Google or other providers are also governed by their own privacy information to the extent of their own processing.
2 Account and ordinary personal functions
For registration and sign-in, we process your email, internal account identifier, authentication and session data, account creation date and records of acceptance of the terms. We also process your chosen form of address or nickname, confirmation of adulthood, language and country of the offer. The purposes are account creation, access verification, communication about the service and provision of agreed functions. The legal basis is Article 6(1)(b) GDPR.
Depending on the functions used, we store dietary preferences, favourite and excluded meals, meal times, cooking time, your own recipes, shopping lists, suggested meal plans, confirmation of consumption and meal history. We use them for record-keeping, organisation, synchronisation and personalisation of the service you request, on the basis of performance of the contract. If an item of data or its combination with other data reveals health information or another special category, the explicit consent rules set out below also apply.
Your email and data necessary for the account are required to maintain it. Other data are needed according to the particular function selected. Refusal of processing for an optional function does not in itself imply consent to processing for another purpose.
3 Body data and health-related settings
Personal settings may include date of birth and age, biological sex used in calculations, height, weight and weight history, target weight and target date, allergies, intolerances, other restrictions entered, disabling calorie calculations and derived energy values. Health-related information may also arise from combining meal history, activity and weight developments.
The purposes are approximate target calculation, consideration of recorded restrictions when selecting recipes, planning and displaying progress. For these optional personal functions, we process health data on the basis of consent under Article 6(1)(a) and explicit consent under Article 9(2)(a) GDPR. Consent is given separately, not merely by accepting the terms.
Without the relevant data and consent, we cannot provide functions that genuinely need them. You can use general inspiration and functions that do not need these data without providing them. Do not enter medical reports or other sensitive data in free-text fields unless they are necessary for the selected function.
We use allergies as a user-defined restriction when working with recorded ingredient information. Processing this information is not an allergy diagnosis or a guarantee that a particular food is safe.
4 Apple Health and health integrations
Connecting Apple Health on iOS is voluntary. Use of data for activity, body data and weight tracking is authorised separately. The app also requests the corresponding system permissions; system permission alone does not replace the information and consent required under the GDPR.
For activity, the app may read active energy, steps, walking and running distance and workout records. From the available data, it selects a value for the approximate balance or makes a fallback estimate of walking energy. For body settings, it may read height and date of birth; for weight, the relevant measurements and their dates. This is not access to the entire health record on the phone.
Daily activity energy, its source and time, and authorised body data or weight measurements may be stored with your account in the Vitarelo backend, so they do not remain solely in Apple Health. The app does not write to Apple Health. The purposes are the personal functions selected; the legal basis is separate consent under Article 6(1)(a) and Article 9(2)(a) GDPR.
You can turn off synchronisation in the app and revoke permissions in Apple Health settings. Stopping further imports does not in itself delete previously stored data. You may request deletion or withdraw consent to further use as described in Article 10.
We do not use health data for advertising or sell them. Their use for a selected AI function is described separately below. Before enabling any connection to another health platform, the app will inform you and request the necessary permissions; this document does not automatically enable Health Connect on Android.
5 Photographs and artificial intelligence
When you start a scan, the photograph of a meal, ingredients or label is processed on the device and sent through the Vitarelo backend to the AI provider OpenAI. A photograph may include unintended personal data; check what it shows before sending it. Permission to use the camera or select a photograph is not in itself consent to all further processing purposes.
To generate an AI recipe, the selected or recognised ingredients, meal type and requested scope of results are sent and, depending on the particular request, also recorded restrictions including allergens, taste preferences, approximate energy limits and previously displayed recipes to avoid repetition. Your email address or name is not part of the normal content of these AI requests. However, this does not mean that the whole process is anonymous: Vitarelo links the request to your account.
Recognition results, generated recipes and necessary request records are stored to display and restore the result, enable further work by the user and settle credits. Technical records may include the request identifier, status, time, counts of processed units and error information. Failed or unfinished operations may have a record needed for recovery and correct charging.
Processing ordinary inputs necessary for an expressly requested AI operation is based on performance of the contract under Article 6(1)(b) GDPR. If health data are used, including allergies and health-related derived values, we require explicit consent for that use and transfer under Article 6(1)(a) and Article 9(2)(a). We explain the involvement of external AI and the data transmitted before the first transfer. Consent to a personal profile cannot automatically be treated as consent to every use of AI.
The server-side scanning function does not itself add the original photograph to the user's Vitarelo storage. However, the photograph passes through the server and the OpenAI service, and a working copy may be created on the device. This limited technical configuration is not a statement that the photograph cannot be temporarily retained at any stage of processing.
For AI requests, we disable storage of the response for later retrieval through the supplier's API. This does not remove all technical and security records generated during processing. Accepting the terms or ordinarily launching a function does not authorise us to use personal data for general model training.
6 Payments and credits
We process purchase and product identifiers, account allocation, validity periods, renewal status, cancellation or refund of a purchase, and credit balances and histories of allocations, reservations and use. They serve to verify entitlement, provide the service and correct charging on the basis of Article 6(1)(b) GDPR.
We also retain necessary documents to meet applicable accounting and tax obligations under Article 6(1)(c) GDPR; to the extent necessary, fraud prevention and defence of claims are based on Article 6(1)(f) GDPR. These purposes do not authorise indefinite retention of the health profile.
When purchasing through the App Store, you provide your payment card to Apple, not Vitarelo. Apple carries out its own payment and account processing. Purchase information is passed to us to the extent needed to verify it and assign it to the correct account.
7 Support and protection of the service
When you contact support, we process contact details, the content of the message and the information necessary to address the issue. The legal basis is performance of the contract, compliance with the obligation to handle a complaint or GDPR request and, depending on the matter, a legitimate interest in documenting its resolution and protecting legal claims.
For security and operations, we use necessary technical records such as the time and status of a request, account or session identifier, error information and network data processed by the operating infrastructure. Our legitimate interests are detecting misuse, protecting accounts, ensuring availability and resolving technical faults. You may object to processing on this basis.
Do not send complete medical reports or login credentials to support. If health data are needed to resolve a particular case, a corresponding exception under Article 9 GDPR must also apply; legitimate interest alone is insufficient. Article 9(2)(f) may be relevant to the necessary defence of a legal claim.
8 Recipients and data transfers
We use Supabase for accounts and backend functions, OpenAI for AI operations and Apple for purchases on iOS. To the extent necessary, data may also be accessed by their authorised subcontractors and persons entrusted with operating, supporting or securing the service. Suppliers acting as our processors may process data according to contractual instructions and applicable data protection rules.
Accountants, legal advisers or other professional advisers may receive only the data necessary for their task. We provide data to public authorities where required by law or necessary for the lawful exercise of rights. Apple and other services may be independent controllers for their own payment, security or statutory purposes; their role is not determined solely by the supplier's name.
Involvement of a foreign supplier may entail processing or access outside the European Economic Area. Such transfers must have an appropriate basis under Chapter V GDPR, such as an applicable adequacy decision or standard contractual clauses together with an assessment of transfer conditions and necessary supplementary measures. Consent to use the app is not a general exception permitting arbitrary international transfers.
You may request information about the specific recipients of your data, transfer countries and a copy of the safeguards used, or how to obtain one, at gdprvitarelo@webgrace.cz. Disclosure of details must not disproportionately interfere with other people's rights or reveal security secrets.
9 Data retention and local copies
We retain your account and personal content for as long as needed to maintain the account and provide the selected functions. We use health data for optional functions only while the relevant consent remains valid and the data are necessary for its purpose. Cancelling a subscription does not itself delete the account, history or retained credits.
When the purpose ends or consent is withdrawn, we erase the data or restrict processing if further retention is necessary on another applicable legal basis. For documents, the relevant accounting or tax obligation and document type determine retention; for disputes, their duration and the applicable periods for asserting and defending claims apply. There is no reason to retain the entire health profile for this purpose.
We retain operational records and working results only as long as needed for security, resolution of the operation, recovery and correct charging. Retention and deletion rules also cover backups and exports. Deletion from the main database does not mean immediate removal of all backup copies. Following deletion, we do not use data in backups for ordinary operations, and we reapply deletions if a backup is restored.
The device stores the login session, settings and certain working or offline copies of data. The app uses offline overviews of personal settings, plans and records for no more than seven days after storage; this usability limit does not guarantee physical deletion of every file exactly on the seventh day. Signing out and changing accounts trigger clearing of the corresponding offline overviews. Device backup and storage management may also affect the data.
10 Consent and erasure
Explicit consents are separate from contractual terms. We record their type, version and the time they were given. You may withdraw consent at any time at gdprvitarelo@webgrace.cz. Withdrawal does not affect the lawfulness of processing carried out before it.
Health-connection switches stop the corresponding synchronisation; revoking phone permission alone does not automatically withdraw every other consent or erase data already imported. When withdrawing consent, indicate whether it concerns activity, body data, weight, personalisation, AI processing or all of these purposes. We will help you determine the scope without requesting unnecessary data.
After withdrawal, we stop using the affected data for that purpose. A function that needs them will no longer be available to the corresponding extent; withdrawing consent does not itself cancel your Apple subscription. Requests for erasure and financial settlement are separate matters.
Account deletion can be initiated in the app or by a request to the controller. The app requires confirmation and account verification. If technical deletion fails, erasure has not been completed; contact the controller. Statutory exceptions to erasure apply only to the data and period genuinely necessary. Deletion in Vitarelo does not erase original records in Apple Health or data retained by Apple in its own capacity.
11 Automated processing and profiling
The app automatically evaluates settings and history to select meals, adjust portions, calculate approximate targets and display progress. Such personalisation may constitute profiling under the GDPR. We do not deny this merely because the output is described as inspiration.
The energy model primarily uses age, height, weight, the data used for energy calculation and the selected goal; it combines a general estimate of energy needs with product limits. Meal selection takes account of the available catalogue, preferences and recorded restrictions. AI processes the inputs described in Article 5. This results in different suggestions and values for different users; it is not a professional health assessment.
You can adjust or ignore suggestions. The app does not decide entitlement to healthcare, insurance or credit. The mere existence of personalisation does not mean decision-making under Article 22 GDPR. If a particular solely automated decision were to have legal or similarly significant effects, you are entitled to the protection under that article, including the relevant opportunities for human review and contesting the decision. You may send an enquiry or objection to the controller.
12 Your rights
You have the right to information and access to your personal data, correction of inaccurate data and, under the GDPR conditions, erasure, restriction of processing and portability of data processed automatically on the basis of a contract or consent. You may object to processing based on legitimate interests. Consent may be withdrawn.
Send requests to gdprvitarelo@webgrace.cz. We verify identity proportionately; we do not automatically request a copy of an identity document. We handle requests without undue delay, usually within one month. If there is a lawful reason to extend the period by up to two further months, we notify you of the reason and extension within the first month. We do not charge for ordinary requests; any statutory exceptions must be justified.
You have the right to lodge a complaint with the Czech Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Praha 7, https://uoou.gov.cz, or with the competent supervisory authority, particularly in your country of habitual residence or employment. Your right to go to court remains unaffected.
13 Notifications and changes
Operational messages about your account or purchase are not the same as advertising messages. Device notification permissions can be changed in its settings. Neither this document nor consent to health-data processing constitutes consent to marketing.
We will give you appropriate advance notice of significant changes to processing. For a new purpose requiring consent, we will request it separately; merely changing this document does not replace consent.
14 The vitarelo.com website and contact email
The vitarelo.com website and the client@vitarelo.com mailbox are operated by Webgrace s.r.o. using Czechia.com services provided by Zoner software a.s. The website is hosted on a cloud server rented by Webgrace s.r.o.
Within Webgrace s.r.o., only its managing director has access to administration of the server and contact mailbox. This does not affect necessary technical activities by the hosting and email provider.
The contact link opens your email programme. It is used to send an ordinary message to client@vitarelo.com; it is not registration for a launch announcement or newsletter. When you send a message, we process your email address, its content and the information you include in order to handle your enquiry. The website does not maintain a list of people interested in an app-launch announcement.
We do not use analytics or advertising tracking on the website. This does not mean that hosting operations or email communication involve no processing of personal data.
The web server and hosting data are stored in the Czech Republic. Webgrace s.r.o. has a hosting agreement with Zoner.
Zoner handles deletion of operational logs and management of backups. Web-server operational logs are deleted daily, and web-server backups are retained for one week. These periods relate to website operations, not generally to all data processed by the app.
We generally keep resolved ordinary contact emails in the mailbox for approximately one month after resolution. Complaints, contractual correspondence and documents necessary for statutory obligations or protection of legal claims are subject to the rules set out above in this document. The provider retains mailbox backups for 30 days; deleting a message from the mailbox therefore does not immediately remove it from backups.
Vitarelo Health Notice
Version dated 1 November 2026
An approximate tool for eating habits
Vitarelo is a digital tool for keeping approximate records of calorie intake, reviewing eating habits, organising meals and finding recipe inspiration. It does not provide medical or individual professional nutritional advice, nutritional therapy, diagnosis or treatment, and does not replace healthcare.
The app does adapt suggestions to your data and choices. However, an automatically generated meal plan is not a professionally prescribed therapeutic diet or confirmation that it is medically suitable for you. Individual outputs are not individually assessed by a dietitian before being displayed.
Numbers are estimates
Calories, nutrients, portions, activity energy and daily balances are approximate values. They depend on the accuracy of records, quantity estimates, meal composition and preparation, catalogue data and the calculation model used. A figure from a phone or watch may also differ from actual expenditure. Neither a number without decimal places nor an exact weight guarantees a precise measurement.
“According to your plan, you can still eat today” describes an approximate difference from the target set in the app. It does not mean that you must eat that amount or that further food is medically unsuitable for you. The weight chart and modelled target date are not a health prognosis.
Photographs and AI can be wrong
A photograph may not capture every ingredient, hidden additions, the amount of oil or sauce, or the actual portion size. Photo recognition does not guarantee correct identification of food and does not check its safety.
AI may generate an incorrect name, quantity, nutritional value or method. Check the recognised food and quantity before saving. Review ingredients and instructions before preparation; do not follow obviously incorrect or dangerous output. Follow normal rules for safe food preparation and storage.
Illustrative AI-generated meal images may not match the actual portion or composition. Nutritional value, ingredients or the presence of allergens cannot be reliably determined from an image.
Allergies and intolerances
If you have an allergy or intolerance, always verify the actual composition of the specific product and meal being prepared. Check the label, information from the manufacturer or person who prepared the food, and the possibility of cross-contact with allergens.
Vitarelo filters rely on recorded data and your settings. They do not replace checking the actual product. Missing allergen information or successful photo recognition does not mean a meal is allergen-free. Replacing an ingredient or changing a product may change its composition. If you doubt its safety in relation to your allergy, do not base your decision on automatic output and do not eat the meal until you have reliably verified its composition.
When to consult a professional
If you have an illness, prescribed diet, pregnancy, are breastfeeding, have an eating disorder or another restriction requiring individual care, consult a doctor or dietitian about a suitable approach. Do not use automatic calorie calculations as a basis for treatment in such situations; you can turn them off and continue using records and inspiration.
Technical calculation limits, including restrictions on certain inputs and energy values, are not an individual medical assessment. If using calorie targets increases anxiety or leads to unwanted food restriction, do not use this function and seek appropriate professional support.
Your choice and our responsibility
You decide which meals to choose, prepare and eat. You may change, reject or replace suggestions. Vitarelo does not guarantee weight loss, achievement of a modelled target or a particular health effect.
This notice explains the purpose and limitations of the service. It is not a waiver of rights or an exclusion of the operator's liability for defects, service errors or harm to the extent protected by law. You may report an error you discover to client@vitarelo.com.
